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FAQ’s

What age do I need to be to sign up for the Senior program?

Age 55 or older.

HOW DO I MAKE AN APPOINTMENT?

Upon receiving your ID card, call your selected provider to schedule an appointment and reference the corresponding network and logo listed on your ID card. Present your ID card each time you receive services.

DO ALL FAMILY MEMBERS NEED TO GO TO THE SAME PROVIDER?

Each family member can choose their own Dental Care Advantage provider within their network. For example if you have signed your family up for Dental Care Advantage utilizing the Featured Network, all family members must go to a dentist within the Featured Network.

IS THE DENTAL CARE ADVANTAGE PROGRAM AN INSURANCE PRODUCT?

No. Dental Care Advantage (DCA) is a discount program in which the DCA providers have agreed to provide certain health care services to DCA members at a reduced fee. This results in meaningful member savings in comparison to the normal fees typically charged by health care providers.

DO I NEED TO REMAIN A MEMBER DURING MY ORTHODONTIC TREATMENT?

Yes. You must continue to be a member of Dental Care Advantage throughout your entire orthodontic treatment if you want to continue to receive the reduced fees for services provided by a DCA provider.

DO PRIOR EXISTING CONDITIONS QUALIFY FOR A DISCOUNT?

Yes. The DCA program allows conditions existing prior to enrollment to be discounted if the treatment needed is listed in the fee schedule. However, procedures already started prior to the effective date of membership, including orthodontic treatment, are not eligible for a discount.

TO WHAT AGE ARE CHILDREN INCLUDED?

Children who are dependents are able to receive discounted services under the family program until age 26 or as long as they are living in your household.

PROVIDER FEES ARE SUBJECT TO CHANGE WITHOUT DIRECT NOTICE. MY PROVIDER IS NOT A PART OF THE DCA PROGRAM. HOW CAN I ADD HIM/HER TO THE NETWORK?

Please contact our Customer Service Department at 855-322-4322 or send an e-mail to amdps@amdpi.com.

WHO SHOULD I CONTACT IF I NEED ADDITIONAL INFORMATION?

American Dental Professional Services Customer Service Department by phone 855-322-4322; e-mail amdps@amdpi.com; or visit our website at www.dentalcareadvantage.com

CAN THE DCA PROGRAM BE USED WITH ANY OTHER INSURANCE?

This discount program may not be used in conjunction with any other plan or program. Please verify your payment responsibility with the office before receiving services.

HAVE A CONCERN OR COMPLAINT?

Customer satisfaction is of primary importance to us. Please contact us to discuss any membership issues or complaints relating to Dental Care Advantage. You can reach us by calling our Customer Service Department at 855-322-4322. Customer service representatives are available 8 a.m. to 6 p.m. CST, Monday through Friday to take calls. You can also e-mail a question or comment by using the Contact Us form on the Dental Care Advantage website or fax to 877-545-4549. Most matters are resolved within 24 hours. Every effort will be made to close the matter within 30 days.

ADPS will accept and cancel program memberships at any time during your membership and will cease collecting membership fees in a reasonable amount of time, no later than 30 days after receiving a valid cancellation notice. Requests to cancel can be made via phone, fax, e-mail or regular mail.

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